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Service Process
the company always adheres to the quality policy of “user-centered”,adhering to “creating world famous brand,providing satisfied products for customers at home and abroad for a long time”,and unswervingly takes the road of quality-benefit development.

Order Acquisition Stage

SAP BPM CRM

1.Sales ordar acquisition
2.Sales order review
3.Customer order request database

Design &Development Stage

PLM SAP BPM

1.Tpcchnical Requirements Analysis
2.Product Design
3.Software and Hardware Version Management

Raw Material Manage-ment Stage

PLM MES SAP QIS

1.Technical data ( BOM list , drawings , etc. )
2.Supplier mangement, purchasing material batch information
3.Incoming inspection record

Producing Quality Control Stage

SAP QIS BPM

1.Order material release record
2.Production technical data (BOM, process requirements, etc.)
3.Quality control data ( PQC, FQC, OQC, nonconforming product data, etc.)
4.Production management data(progress, equipment, personnel, etc.)

Packaging & warehousing Stage

MES SAP

1.Packaging inspection
2.Finished products storage record

The Delivery Stage

SAP

1.Finished products delivery record Requirements Analysis
2.Product shipment reords, Customer receiving records

After-sales Management Stage

SAP BPM CRM

1.Ater-sales service records
2.Returm and exchange records
3.Return to factory maintenance records
4.Customer complaint records
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