Service Process
the company always adheres to the quality policy of “user-centered”,adhering to “creating world famous brand,providing satisfied products for customers at home and abroad for a long time”,and unswervingly takes the road of quality-benefit development.
Order Acquisition Stage
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SAP BPM CRM
1.Sales ordar acquisition
2.Sales order review
3.Customer order request database
2.Sales order review
3.Customer order request database
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Design &Development Stage
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PLM SAP BPM
1.Tpcchnical Requirements Analysis
2.Product Design
3.Software and Hardware Version Management
2.Product Design
3.Software and Hardware Version Management
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Raw Material Manage-ment Stage
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PLM MES SAP QIS
1.Technical data ( BOM list , drawings , etc. )
2.Supplier mangement, purchasing material batch information
3.Incoming inspection record
2.Supplier mangement, purchasing material batch information
3.Incoming inspection record
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Producing Quality Control Stage
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SAP QIS BPM
1.Order material release record
2.Production technical data (BOM, process requirements, etc.)
3.Quality control data ( PQC, FQC, OQC, nonconforming product data, etc.)
4.Production management data(progress, equipment, personnel, etc.)
2.Production technical data (BOM, process requirements, etc.)
3.Quality control data ( PQC, FQC, OQC, nonconforming product data, etc.)
4.Production management data(progress, equipment, personnel, etc.)
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Packaging & warehousing Stage
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MES SAP
1.Packaging inspection
2.Finished products storage record
2.Finished products storage record
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The Delivery Stage
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SAP
1.Finished products delivery record Requirements Analysis
2.Product shipment reords, Customer receiving records
2.Product shipment reords, Customer receiving records
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After-sales Management Stage
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SAP BPM CRM
1.Ater-sales service records
2.Returm and exchange records
3.Return to factory maintenance records
4.Customer complaint records
2.Returm and exchange records
3.Return to factory maintenance records
4.Customer complaint records
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COPYRIGHT © 2016 Zhejiang CHINT Instrument & Meter Co., Ltd ALL RIGHTS RESERVED Zhejiang ICP prepare 12030844.